Hilton International Hotels Group (HI), a branch of Hilton Group Company headquartered in the United Kingdom, has the right to use the "Hilton" brand worldwide except in the United States. Hilton International Hotels Group operates 403 hotels, including 261 Hilton hotels, 142 "Scandinavian" hotels for the mid-market, and 18 "Conrad" (also known as "Hong Kong-Li") hotels in 12 countries, jointly operated by Hilton Hotels Management Company headquartered in North America.

Hilton's motto for running the hotel industry is, "Did you smile at the guests today?" This is also the core content of his book The Home of Guests.

Hilton Hotel was founded in 1919. In less than 90 years, it has expanded from one hotel to more than 100 hotels in major cities on five continents. It has become one of the largest hotels in the world. Over the past 80 years, Hilton Hotel has been doing so well in business and increasing its wealth so rapidly. What is the secret of its success? Through research, it is found that the key to its success lies in firmly establishing its own business philosophy, and upgrading it to brand culture, implementing it into the thoughts and actions of every employee, creating a hotel. "Home-to-home" cultural atmosphere, pay attention to the cultivation of enterprise staff etiquette, and through the service staff "service with a smile" reflected.

Donald Hilton, 89, chairman of Hilton Corporation, has been visiting Hilton Hotels and hotels in various countries for more than 50 years. Hilton flies from one continent to another every day, from one country to another. Take a special trip to see if Hilton etiquette is implemented in the actions of employees. Today, Hilton's "hotel empire" has extended to the world, and Hilton's assets have grown from $5000 to tens of billions of dollars. The Hilton Hotel has swallowed up the Ostoria Hotel in Waldorf, New York, known as the "King of Hotels", and bought the Plaza Hotel in New York, known as the Queen of Hotels, with a reputation in the global hotel industry.

Hilton believes that hotels are a service and hospitality industry. In order to meet the needs of customers, the Hilton Empire is full of smiles everywhere. In terms of organizational structure, Hilton strives to create as complete a system as possible and become a comprehensive service organization. Therefore, besides providing perfect accommodation and meals, Hilton Hotel also has a complete set of service institutions and facilities such as coffee room, conference room, banquet hall, swimming pool, shopping center, bank, post and telecommunications, flower shop, clothing store, airline agency, travel agency, taxi station, etc. The rooms are divided into single rooms, double rooms, suites and luxury suites for officials at the head of state level. There are also high-end restaurants and convenient fast-food restaurants. All rooms have air conditioning. Indoor equipment, such as wine cabinets, telephones, colour TV sets, radios, refrigerators and so on, make the guests boarding at the Hilton Hotel really have a sense of "homecoming".

"Smiling to customers is the basic element of service industry. How to implement it all the time is a difficult problem. Sometimes the service industry has its own uncontrollable emotions, which usually affects the service of smiling. The reason why Hilton Hotel achieves its ultimate goal is that it attaches great importance to the concept of smiling service from Hilton itself. "Mr. Niu, gmtlight"

Baron Hilton, the son of the founder of Hilton Group, died at his home in Los Angeles on the 19th at the age of 91. Instead of leaving 8 children and 15 grandchildren, the huge legacy is admirable for charity.